Support & Troubleshooting

Need assistance with Clean & Fast? Explore the guides and troubleshooting steps below, or contact our engineering team.

FAQ

Quick answers about safety guardrails, Move-to-Trash reversibility, and license options.

Enterprise Docs & Specifications

Complete architecture specs including C4 models, STRIDE threat matrices, and TOGAF blueprints.

Troubleshooting

Step-by-step assistance for scan permissions, Trash restoration, and startup items.

Common troubleshooting steps

Clean & Fast requests Full Disk Access on macOS

To scan user caches and application temporary files across the entire system, macOS requires Full Disk Access. Open System Settings > Privacy & Security > Full Disk Access and enable Clean & Fast.

How do I restore an item that was cleaned?

Clean & Fast sends all cleaned items to your macOS Trash or Windows Recycle Bin. Open the Trash, locate the file, right-click and choose 'Put Back' (macOS) or 'Restore' (Windows).

Why are some startup items labeled 'Protected'?

Operating system daemons essential for networking, security, and hardware management are protected by immutable rules to prevent accidental system instability.

How do I activate a Pro license?

In the application settings, enter your Pro license key received via email. Verification occurs cryptographically without transmitting personal data.

Still have questions?

Send us a question or feature request and our team will get back to you promptly.

Report an issue

Describe what occurred, your operating system version, and system configuration.

[email protected]

Suggest an enhancement

Have an idea to make Clean & Fast even better? We welcome community feedback.

[email protected]